Frequently Asked Questions

We repair all types of luggage, including hard-shell and soft-shell suitcases, carry-ons, backpacks, duffel bags, and travel accessories. Our technicians are experienced in working with a wide range of brands and styles.

Yes, we are an authorized repair center for most major luggage brands, meaning we use only genuine parts for repairs, ensuring the highest quality and durability. This authorization allows us to meet the warranty requirements set by the brands.

Yes, we specialize in warranty repairs for airline-damaged luggage. We provide in-person quotations required by many airlines to approve repair costs or compensation. Once approved, we handle the repair using genuine parts.

All formal quotations for airline damage claims must be done in person at our service center. We charge a $20 fee for the quotation, which is fully reimbursed once the airline approves the repair. We cannot provide accurate quotations without inspecting the damage firsthand.

Repair times vary depending on the extent of the damage and the parts required. On average, most repairs take between 3 to 7 business days. We will provide you with an estimated timeline once we’ve assessed your luggage.

Yes, we repair all common issues like broken zippers, damaged handles (both trolley and fixed), and malfunctioning or worn-out wheels. We use high-quality, genuine parts to ensure long-lasting repairs.

Yes, we specialize in repairing cracks in hard-case luggage. Our technicians use advanced techniques and high-quality materials to restore the structural integrity of the suitcase, prolonging its life.

Yes, we provide restoration services for fabric and leather luggage. We can repair rips, tears, and worn areas, helping to restore your luggage’s appearance and functionality.

Yes, we can replace damaged TSA-approved locks, forgotten lock combinations, and other hardware like hinges, clasps, buckles, and snaps. We ensure that all replacements are compliant with airport security standards.

The cost of repairs varies depending on the type of damage and the parts needed. We provide a detailed cost estimate after assessing your luggage in person. Our pricing is competitive, and we strive to offer high-quality repairs at affordable rates.

We stand by the quality of our work and offer a warranty on all repairs. The warranty period varies depending on the type of repair, but typically we offer a 6-month warranty on parts and workmanship.

While some DIY fixes are possible, we recommend professional repairs for optimal results. We use specialized tools, techniques, and genuine parts to ensure that repairs are durable and meet manufacturer standards. DIY repairs may void any remaining warranties on your luggage.

Yes, we repair both warranty and non-warranty luggage. If your luggage is no longer under warranty, we will still provide the same level of quality service using genuine parts.

Yes, if you are requesting a quotation for airline-damaged luggage, the $20 fee is reimbursed once the airline approves the repair. If the airline does not approve the repair, the fee covers the cost of the detailed assessment.

Depending on the availability of parts and the complexity of the repair, we may offer rush services for an additional fee. Please inquire about this service when you visit our service center.

Currently, all repairs and assessments must be handled in person at our service center. We do not offer pickup or delivery services at this time.

We are an authorized repair agent for most major luggage brands, including [List of Brands]. This means we are equipped to repair a wide range of luggage types and models while maintaining the manufacturer’s standards.

While we always aim to repair and extend the life of your luggage, some items may be beyond repair. In such cases, we recommend options for recycling or eco-friendly disposal, as part of our commitment to sustainability.

As an authorized repair center, we typically do not sell parts directly to customers. All parts are used for in-house repairs to ensure proper installation and warranty coverage.

To extend the life of your luggage, we recommend regularly cleaning your bags, checking for signs of wear and tear, and handling your luggage with care during transit. For specific care tips based on your luggage material, feel free to ask our technicians.

Yes, we can repair luggage from brands not mentioned in our authorized list. Even if we are not an official repair center for a specific brand, we still use genuine parts and provide high-quality repairs to ensure your luggage is restored to top condition.